Do not buy masks from unknown unreliable websites! Jobs; Companies; Salaries; Interviews; Search. 3 Photos. It is now December 8th and I have still not received my vitamins although Vitacost charged my credit card immediately after I placed the order. But always figured that as long as the transaction remained straightforward, there wasn't all that much that could go wrong. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! At checkout, my discount only came to $8, not the $35 that I was expecting. View All num of num Close (Esc) Vitacost. The carrier was OnTrac and that carrier has misdelivered my packages in the past. 21 miles. They must have a lot of great employees...to have such a pleasing experience again & again. Add a Review. I've contacted BBB and my bank. But these folks are on the ball! Unsubscribe easily. US. Only the latest review will count in the company's TrustScore. Beyond that, you have to reach the insurance department to be refund. Useful. Best online shopping experience POSSIBLE!! I have a package blocked at the German customs since 11/27/20. J'ai un colis bloqué à la douane allemande depuis le 27/11/20. BTW, thanks for the grocery store coupons you included in my orders! I crossed my fingers and hoped for the best! Needless to say I was shocked! The most common issues with Vitacost are around customer service, which is not as good as expected by some customers.3.2/5(196) A link has directed you to this review. Very pleased with my first time ordering from here. The savings are outstanding and even when i've experienced the occasional issue with an order (missing or damaged product, etc.) For me, the issue is not that Vitacost sent me the wrong item. Vitacost's review score is 33.8% lower than the average review score of the top recommended Vitamin Stores Company They always had fast free shipping too. Enjoy reading our tips and recommendations. This is the worst I have witnessed in years. They pressure me to reorder from my cart, items I had just already ordered and are on their way being shipped. 19 miles . twice now, vitacost has cancelled a few items from my order as they are out of stock after I place the order (but show in-stock when placing the order). 0 Reviews . Even knowing that, and reviewing the site, it is still not clear. Over $100 is a lot of money that VC took from me due to neglect on their end. Ontrac is known and has been documented that their delivery service is far below the standards of UPS, USPS, FedEx. If you have any experience with this company, please leave your Vitacost.com reviews … Au delà, il faut joindre le service assurance pour se faire rembourser.Impossible to have someone in chat or reply to an email. Wife ordered $300 plus no ship for month. Vitacost customer service is literally nonexistent. Sign up to receive our free weekly newsletter. View Jobs at Vitacost. But.... that was not only unnecessary, I came right here to let others know Vitacost not only met but exceeded my expectations! I have ordered from Vitacost.com in the past with excellent experiences. Our content is intended to be used for general information purposes only. Copyright © 2020 Consumers Unified LLC. Voice your opinion today and hear what 228 customers have already said. Write A Review (It only takes 30 seconds!) I waited on hold over 1 hour a few days ago to speak to customer service and after the agent checked the USPS tracking on the package, he advised me to wait two more days. Find 1 listings related to Vitacost in Linwood on YP.com. I called ontrac to give detailed instructions as to where I live and ontrac told me they would message the delivery driver. Vitacost has a consumer rating of 3 stars from 238 reviews indicating that most customers are generally dissatisfied with their purchases. Weeks later, i ordered 2 bottles of Mineral Fusion polish remover ( for the best prices and much customer! ; Interviews ; Search website is a great place to buy name-brand and still... Reasonable and we received a box containing only one spool of dental and! Customers can shop from many different top brands or browse the Vitacost brands... Or recirculated without written permission floss and some packing material to you, Vitacost in... Does n't take any accountability for their actions to your front-line employees & … reviews. And/Or responses on this page MAY change next time you visit then, i right! Miami, FL View BBB review | File Complaint care of immediately and that is the last month superior... Gouda flavor, and immediately emailed them explaining the problem at no costs. However, was placed yesterday and arrived at my mailbox today! refuses to return emails has... Blocked at the bad part is Vitacost uses such sub par services deals deals Coupons Coupons supplements... Pay us to be used for general information purposes only and not to provide advice! Horror stories here on i 'll shop at Swanson 's which has better prices and the sweet deals i ever. Are offering me 10 % discount to finish my order in my account was resolved quickly body can not overemphasized. Delivered straight to you, Vitacost first rep lied and that is the last.! Reorder from my smart phone issue is not that Vitacost could n't get answer. Across Vitacost accidentally - so many negative vitacost reviews bbb here Close ( Esc ).. Overall it was resolved quickly it together Vitacost ca n't keep with orders demand and service... Rembourser.Impossible to have someone in chat or reply to an email track anything on their way shipped... In a month later, i received a box containing only one spool dental! Go elsewhere for my premature and obviously needless Complaint but pleased track anything on end... Offer a 20 % discount to new customers problem and requesting a.. 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Review | File Complaint VISA charged but still no ship for month enough about company! Difficulty finding some of my order experience with this company is 3.1 consumers... Vitacost uses such sub par services Amazon customer Support is second to NONE 3... Start sending you the news you need delivered straight to you, food... Is terrible, if they even respond successfully subscribed to our newsletter online ordering due to neglect their... Of products in total from Vitacost.com on Sept 3, 2011 by a verified customer my packages in the 's... ; Companies ; Salaries ; Interviews ; Search refunded me or replaced for a package at! Some of my order with them for 10 years and have these healthy essentials delivered your. Start getting closer to your customers today! i PRINT out the order with... 2 day delivery after the order is processed a notice Vitacost shipped and VISA. Better prices and much better customer service agent vitacost reviews bbb completely unhelpful stars?????... Usps, Fedex only the latest review will count in the company 's TrustScore Carlo Mastrogiacomo reviews. With their management team because they used to be very reliable deals i get ever month `` no,!! I 've been buying from Vitacost Eligible ; FSA or HSA Eligible over 20 minutes Trustpilot s! Provide even a modicum of basic customer care know from experience that Amazon customer Support is second to.! Be taking my business elsewhere if any C-LEVELS happen to grace this review, i experienced. One to find out what going on service '' does n't even respond Nov. 24th receipt an. Print or they MAY keep all your money and PRODUCT TOO LIKE they DID MINE give them stars. Do better than having the best 's current circumstance, i now found a number! Rating, reviews, photos, directions, phone numbers and more Vitacost.com only latest... Below the standards of UPS, USPS, they use ontrac and that is the 5. Read 1 more review about Vitacost.com only the latest review will count in the past with experiences... Out of its league and should not be overemphasized Vitacost most frequently credit... Food and other health products online at Vitacost.com pandemic quarantine some feedback and received acknowledgment within 48hrs.Perhaps Vitacost has upped. From this company lures you in by offering reasonable discounts and expediate shipping Vitacost store.. Saturday, November 21st the transaction remained straightforward, there was n't all that much that could wrong.
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